Dynamic Finance Limited (FSP1008126), trading as Dynamic Finance, is a licensed Financial Advice Provider. We are a finance broker: we give advice on vehicle and asset lending and arrange loans for our clients with third-party lenders. We are not a lender, and we do not provide credit, hold loan agreements or take security.
We are committed to protecting the privacy of the information we hold about you, and to collecting, holding, using and disclosing it only in accordance with the Privacy Act 2020 and this policy.
Depending on what you ask us to do, we may collect:
We collect most information directly from you — through our application form, our website, by phone, by email or in person. Where you have authorised us to, we also collect information about you from others, including credit reporting agencies, your employer or accountant, lenders, insurers and government agencies.
You do not have to give us the information we ask for. If you do not, we may not be able to give you advice or arrange finance for you. Where we need to obtain information from a third party, we ask you to sign our Privacy Act Consent Form first. That form is your authorisation; this policy explains what we then do with the information.
We use your personal information to:
We share your personal information only for the purposes above, and only with:
We may also disclose your information where the Privacy Act permits or requires it — for example to comply with the law, to prevent a serious threat to public health or safety, where the information is already publicly available, or where it is necessary to facilitate a sale of all or part of our business.
Some of the organisations and service providers we use — including cloud storage, identity verification and software providers — are located outside New Zealand, or store information outside New Zealand. Where we disclose your personal information to a person or organisation outside New Zealand, we only do so where the Privacy Act 2020 allows, which generally means the recipient is subject to comparable privacy safeguards or has agreed to protect your information to a comparable standard.
With your authorisation we obtain credit reports about you from credit reporting agencies. Those agencies may record that we have made an enquiry, and that record may be visible to other organisations that obtain a credit report about you.
Because we are a broker and not a lender, we do not provide repayment history or default information about you to credit reporting agencies. Your lender may do so under its own agreement with you.
Where we check details of a vehicle, information from the Motor Vehicle Register may be disclosed to us. If you want to restrict access to your own information on that register, there are two options — opting out, and applying for confidential status. Opting out is a limited form of restriction and does not prevent all disclosure. Information about who can access the register and how to restrict access is available from the New Zealand Transport Agency at nzta.govt.nz.
We may contact you about our own services by post, email, phone or text, unless you tell us not to. Every marketing email or text we send includes a way to unsubscribe, and we act on unsubscribe requests promptly. You can also ask us at any time to stop sending you marketing, by emailing us.
We do not sell your personal information, and we do not provide it to other organisations so they can market their own products to you.
Our website uses cookies — small data files stored on your device — and records your IP address and browser information. We use these to make the website work, to keep it secure, and to understand how it is used.
We also use [Google Analytics / the Meta (Facebook and Instagram) pixel] on our website. These tools set their own cookies and share information about your visit — including your IP address and the pages you view — with those providers, who may use it to measure and target advertising. You can control cookies through your browser settings, and you can opt out of these tools through the providers' own settings.
We take reasonable steps to keep your information safe. Our systems are protected by multi-factor authentication, access is limited to people who need it, devices are encrypted and kept up to date, and information is held in secure cloud systems rather than on local drives or personal accounts. Where a third party stores or processes information for us, we satisfy ourselves that their security arrangements are appropriate.
If we become aware of a privacy breach, we act immediately to contain it and assess what has happened. Where a breach has caused, or is likely to cause, serious harm, we notify the Office of the Privacy Commissioner and the people affected as soon as practicable, as the Privacy Act 2020 requires.
As a licensed Financial Advice Provider we are required to keep records relating to financial advice for at least seven years. We keep your personal information for at least that long, and longer where it remains relevant to a complaint, dispute or legal proceeding. When information is no longer needed and we are no longer required to keep it, we securely destroy it.
You have the right to ask us for access to the personal information we hold about you, and to ask us to correct it if it is wrong. We will respond within 20 working days. There is normally no charge; if a charge does apply we will tell you before we proceed. You can also ask us who we have disclosed your information to.
Our Privacy Officer is Reuben Harwood, Director. To make a request, ask a question, or make a privacy complaint:
Email reuben@dynamicfinance.co.nz
Phone 0800 600 522
Post The Privacy Officer, Dynamic Finance Limited, 51 Ngaio Street, St Martins, Christchurch 8022
We will acknowledge a privacy complaint within 2 working days and aim to resolve it within 20 working days. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.
If your complaint is about our financial advice service rather than privacy, our complaints process and our external dispute resolution scheme, [FSCL], are set out on our Complaints page.
We may update this policy from time to time. The current version is always available on our website, with the date it was last updated shown at the top.
